Refund policy

Returns and Refunds

Unopened, unused products may be returned within 14 days of delivery. Opened or used personal-care products are not returnable, except when an item is damaged, defective, or sent incorrectly.

Before returning an eligible item, contact byoungluxurysoapsandmore@gmail.com with your order number. Return instructions and the applicable return address will be provided after the request is reviewed. Items returned without prior authorization may not be accepted.

For change-of-mind returns, customers pay return postage. A restocking fee of 15% of the returned product’s purchase price applies. The refund includes the returned product’s purchase price and the original outbound shipping charge, less that restocking fee.

Approved refunds are issued to the original payment method. Banks and card providers may require 5–10 business days to post the refund after it is issued.

Damaged, Defective, or Incorrect Orders

Contact byoungluxurysoapsandmore@gmail.com within seven days of delivery with your order number and clear photos of the product and packaging. After reviewing the information, we will provide an appropriate replacement or refund.

We cover return postage for damaged, defective, or incorrect items. The change-of-mind restocking fee does not apply to these returns.

Cancellations

Cancellation requests are accepted within 12 hours of purchase, provided the order has not already been processed or shipped. Contact byoungluxurysoapsandmore@gmail.com as soon as possible with the order number. A cancellation request is not complete until it has been confirmed.